This Return and Refund Policy outlines the terms and conditions governing returns, refunds, and order cancellations for products purchased from HOME BY SUMMER SDN BHD.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms stated in this policy.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HOME BY SUMMER SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to HOME BY SUMMER SDN BHD, accessible through the Company’s website.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Eligibility
Customers may request a return for eligible products within 30 days from the date of receiving the order.
To qualify for a return, the following conditions should be met:
- The item must be returned within the 30-day return period.
- The item should be in its original condition and not excessively used.
- The item should be returned together with any original packaging where reasonably possible.
- Proof of purchase, such as the order confirmation or receipt, may be required to process the return.
Returns requested after the 30-day period may not be accepted.
Return Process
If you would like to request a return, please contact us with your order details before sending any item back.
When contacting us, please include the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Any relevant photos if the item has issues
Our team will review the request and provide instructions for the return process.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
If the return is approved, the refund will be processed using the original payment method used for the purchase, unless otherwise agreed.
Refund processing times may vary depending on the payment provider or financial institution. It may take several business days for the refunded amount to appear in your account.
Refunds will generally include the amount paid for the returned Goods as reflected in the original order.
Exchanges
In certain situations, customers may request an exchange for another item of similar value, depending on product availability.
If the requested replacement item is unavailable, a refund may be provided instead.
Exchange requests should also be made within the 30-day return period.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.
Providing photos of the item and packaging may help us assess the issue more quickly. Once the issue is reviewed, we will work with you to determine the appropriate resolution, which may include a replacement or refund.
Order Cancellation Policy
Orders may be cancelled within 12 hours of placing the order.
If you wish to cancel your order, please contact us as soon as possible with your order number and cancellation request.
If the cancellation request is received within the 12-hour timeframe and the order has not yet been processed, the order may be cancelled and a full refund will be issued.
Cancellation requests submitted after 12 hours may not be accepted if the order has already entered the processing or shipping stage.
Processing of Approved Refunds
After a refund request has been approved and the returned item has been received where applicable, the Company will begin the refund process.
Refunds are typically processed within a reasonable timeframe, but the exact duration may depend on the payment provider or banking institution involved.
Customers will be notified once the refund has been initiated.
Changes to This Return and Refund Policy
HOME BY SUMMER SDN BHD reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
Any changes will take effect immediately upon being posted on the website. Customers are encouraged to review this policy periodically to stay informed about their rights and responsibilities regarding returns and refunds.
Contact Us
If you have any questions about this Return and Refund Policy, you may contact us using the details below:
HOME BY SUMMER SDN BHD
Email: homebysummer1@outlook.com
Address: B-4-18, MEDAN CONNAUGHT, JLN 3/144A, TAMAN BUKIT CHERAS, 56000 CHERAS WP. KUALA LUMPUR