This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased through our Service. By placing an Order with us, You agree to the terms described in this Shipping Policy.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HOME BY SUMMER SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to HOME BY SUMMER SDN BHD, accessible from https://homebysummer.store/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
HOME BY SUMMER SDN BHD currently provides shipping services within Malaysia only.
At this time, we do not offer international shipping. Orders placed from outside Malaysia cannot be fulfilled or delivered to addresses located outside of Malaysia.
Customers are responsible for ensuring that the delivery address provided during checkout is a valid address located within Malaysia.
Shipping Fees
We are pleased to offer free shipping on all orders within Malaysia.
There are no shipping charges applied to orders placed through our website, regardless of order size, quantity, or product type.
However, the Company reserves the right to modify or introduce shipping fees in the future if necessary. Any changes to shipping fees will be clearly communicated on the website before an order is placed.
Processing Time
All orders are subject to a processing period before shipment.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing includes order verification, product preparation, packaging, and coordination with our delivery partners.
Orders placed during weekends or public holidays may experience slightly longer processing times.
Delivery Time
Once an order has been processed and dispatched, the estimated delivery time is within 7 business days.
Delivery timelines may vary depending on factors such as:
- The delivery location within Malaysia
- Courier service availability
- Weather conditions
- Public holidays or peak shopping periods
- Unforeseen logistical issues
While we strive to ensure timely deliveries, the Company cannot guarantee exact delivery dates.
No Overnight or Express Delivery
At this time, overnight delivery or express shipping services are not available.
All orders are shipped using our standard delivery method and will follow the estimated delivery timeframe stated above.
Delivery Delays
Although we make every effort to ensure that your order arrives within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Courier service disruptions
- Weather conditions
- Natural disasters
- National or regional holidays
- Incorrect delivery address provided by the customer
HOME BY SUMMER SDN BHD shall not be held liable for delays caused by these external factors.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an incorrect or incomplete address is provided and results in delivery failure, the Company reserves the right to contact the customer for updated information. Additional delivery attempts may require additional processing time.
HOME BY SUMMER SDN BHD is not responsible for orders delivered to incorrectly entered addresses.
Lost or Damaged Shipments
If your order arrives damaged or if the package appears to be lost during transit, please contact us as soon as possible with the following information:
- Order number
- Photos of the damaged item (if applicable)
- Description of the issue
We will review the situation and work with our shipping partners to investigate and resolve the issue appropriately.
Order Tracking
Where available, tracking information may be provided once an order has been shipped. Customers can use the tracking number to monitor the delivery status of their order through the courier service provider.
Please allow some time for tracking information to update after the order has been dispatched.
Changes to This Shipping Policy
The Company reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.
We encourage customers to review this Shipping Policy periodically to stay informed about our shipping practices.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: homebysummer1@outlook.com
Website: https://homebysummer.store/